SHIPPING & RETURNS
SHIPPING POLICY
Delivery Times: We strive to deliver your orders in a timely manner. Delivery times may vary depending on factors such as the recipient's location, the availability of the selected items, and the chosen delivery option (standard, expedited, or same-day delivery).Same-
Day Delivery: We offer same-day delivery for orders placed before our specified cutoff time. Please check our website for the exact cutoff time applicable to your area.
Delivery Days: We provide delivery services seven days a week, including holidays, subject to availability. However, delivery times may be affected during peak seasons or adverse weather conditions.
Delivery Confirmation: Once your order has been successfully delivered, we'll send you a confirmation email or message to notify you of the delivery status.
Delivery Charges: Delivery charges may apply and will be calculated based on factors such as delivery location, order size, and delivery option selected. Please review the shipping details during checkout for applicable charges.
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RETURN & EXCHANGE POLICY
Quality Guarantee: We take pride in the quality of our products and strive to ensure that they arrive fresh and in excellent condition. If you're not satisfied with the quality of your purchase, please contact us within [number of days] days of delivery, and we'll work to resolve the issue promptly.
Return Eligibility: Due to the perishable nature of our products, we may not be able to accept returns for items such as flowers and certain gifts. However, if there's a problem with your order, please reach out to our customer support team for assistance.
Refund Process: If a refund is deemed necessary, we'll process it using the original payment method used for the purchase. Refunds may take several business days to reflect in your account, depending on your bank or financial institution.
Cancellation Policy: If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed for delivery. Once an order has been dispatched for delivery, it cannot be canceled.
Incorrect or Damaged Items: If you receive incorrect or damaged items, please notify us immediately upon receipt. We'll arrange for a replacement or refund, depending on the circumstances.
Customer Satisfaction: Your satisfaction is important to us, and we're committed to providing excellent customer service. If you have any concerns or questions regarding your order, please don't hesitate to contact our customer support team for assistance.